WHO WE ARE
Dilogents is a premier sex toy company based in the United States with an established reputation as a trusted and reliable adult novelty store. Dilogents is committed to offering a variety of erotic devices to meet the needs of every individual customers preferences.
PRIVACY AND DISCRETION
Here at Dilogents, we prioritize your privacy. All orders will arrive in plain, anonymous packaging and Dilogents will never appear on your billing statement; it will say “BUI”. Rest assured, we use state-of-the-art encryption to protect all credit card information to better preserve your privacy.
QUALITY AND SERVICE
We stand behind the quality of our products and are confident that you will be completely satisfied with your purchase(s). If for any reason you are unhappy with your purchase, we do offer a case-by-case return policy. Please note; Due to the nature of our products, no refund will be issued on any purchase exceeding 60 days from the original purchase date. For more information please see the Returns, Refunds and Discreet packaging policy.
IMPORTANT SHIPPING INFO
Your privacy and happiness is very important to us. As a result, we deliver all of our orders in 100% discreet packaging and strive to get your orders to you as quickly as possible. We offer multiple courier options including FedEx, USPS, and UPS.
- Orders placed before 3 PM EST on Monday through Friday are shipped the same day
- Non-rush orders placed after 3 PM EST on Sunday through Thursday will ship the next day
- Rush orders (express or overnight) placed M-F as late as 3 PM EST will be shipped that day, and can only be guaranteed if the order is placed over the phone (call 1-209-409-7289)
- Rush orders (express or overnight) placed after Friday at 3 PM EST and on Saturdays will ship on Monday (except holidays)
- Priority, Express, and Overnight shipping options – depending on your metro area, most rushed packages deliver on Saturdays.
Holiday’s & Shipping
We work around the clock to deliver your packages to you as quickly as possible. As a result, orders can be placed on our site 24/7, and 365 days out of the year! That being said, our couriers need a rest sometimes, and delivery may be delayed on the following holidays:
- New Year’s Day
- Martin Luther King Jr’s Birthday
- Washington’s Birthday (President’s Day)
- Memorial Day
- Independence Day
- Labor Day
- Columbus Day
- Veterans Day
- Christmas Day
Simple brown boxes and plain envelopes are used for all deliveries. The shipping labels and return address are for our warehouse addresses and do not indicate the contents or origin. All billing is done under our anonymous company name Bros United Inc “(BUI)”.
RETURNS, REFUNDS, and REPLACEMENTS
Within 30 days of your order if your product has a defect, we will either give you your money back, issue a store credit, or replace the item, depending on your case.
Email us at firstname.lastname@example.org and we send give you various options to make sure you are satisfied.
Below you can find a summary of our returns policies.
- In the event that you receive a defective item out of the box or the product was definitely not as advertised, please email us at email@example.com and include your order # and defect description.
- We typically do not request that the item be returned unless further communicated from our returns department. It is at the discretion of Dilogents to request proof via digital photo or video of the damaged or defective item or that the item be returned.
*The manufacturer’s warranty may offer a more extensive product warranty and are included with many products. We advise that you register your product with your manufacturer and always check their policies as well.
Returned to Sender
- These orders never made it to their destinations because the address was incorrect or the package did not fit the receptacle.
- We will inspect these returns and if they are viable for resale we will issue a credit or a refund.
- If products are not viable for resale due to damage from shipping errors no credit will be issued as we have to discard the product.
- It is your responsibility to provide us with the correct shipping address.
- If you receive the wrong order or an incorrect item, or an item you ordered is out of stock, please email us at firstname.lastname@example.org with your order # and explain your issue.
- We will reship the correct items and let you keep the incorrect item, on us!
- If your item was out of stock, we will either issue you a refund or send you the item as soon as its available.
- It’s important this issue is reported within 48 hours of delivery, and the incorrect item is unopened.
- We are not responsible for orders once they have left our warehouse, especially if an item was lost in delivery or stolen from the recipient’s doorstep. However, we understand that these situations are frustrating, and we want to make sure you are happy.
- If the order does not make it to its destination or is late, customers are responsible for contacting the carrier and filing the claim with them.
- We also encourage you to call us and report the issue to see if there is anything we can do to help.
If you’re on this page, we assume that something has probably gone wrong with something that you ordered from us, so we’ll do the best that we can to make things right! When in doubt, contact one of our friendly customer care representatives at email@example.com
How do you measure your toys?
We typically provide four (sometimes more) measurements for our toys.
Length: The vertical length of the toy from the two farthest reaching points
Insertable Length: The length of the toy designed to be safely inserted
Width (or diameter): The distance across the toy’s girth
Girth (or circumference): Our measure of a toys thickness, in circumference